ONWUACHI PAUL

Developed and executed branch commercial sales strategies, consistently meeting or exceeding sales targets by leveraging in-depth product knowledge and cross-selling initiatives tailored to local market conditions.

Managed and expanded a high-value portfolio of commercial business relationships, actively securing new accounts and fostering long-term client loyalty.

Delivered compelling sales presentations to prospective clients, fostering strong engagement and successfully converting leads into new business.

Cultivated a positive sales environment by educating internal teams on the Bank's product and service offerings, enhancing overall team performance.

Converted service recovery scenarios into business opportunities, enhancing client satisfaction and retention through proactive problem-solving and exceptional service delivery.

Conducted client visits and consultations to identify needs and promote tailored financial products and services, driving product adoption and client engagement.

Coordinated sales initiatives with marketing programs to maximize outreach and impact, resulting in increased lead generation and conversion rates.

Assessed lending risk in alignment with the bank's risk appetite, optimizing transaction profitability while ensuring compliance with internal guidelines.

Resolved complex customer complaints efficiently, adhering to Bank's resolution processes and maintaining high service standards to mitigate risks and losses.

Ensured strict adherence to KYC compliance and Bank policies across all operations, significantly mitigating financial risks and preventing losses.

Conducted thorough loan term discussions and collateral risk analyses, ensuring compliance with Bank policies and procedures for all lending activities.

Maintained complete and valid documentation for assigned client portfolios, ensuring accuracy and regulatory compliance.

Analyzed complex financial statements, cash flow forecasts, and other financial reports to provide accurate assessments and inform strategic lending decisions.

Performed comprehensive prequalification assessments, analyzing financial condition and risk for financing requests within the Bank's credit culture and industry trends.

Contributed to substantial growth in deposits, loans, and overdrafts, directly impacting branch profitability and achieving business objectives.

Drafted and assisted Branch Managers in completing deposit funding and credit proposal papers, streamlining the loan application process.

Negotiated all contracts with prospective customers, securing favorable terms and fostering strong business relationships.

Provided clear and comprehensive answers to customer inquiries regarding credit terms, products, prices, and availability, enhancing customer understanding.

Consistently delivered and maintained high customer service standards, resulting in improved service delivery and customer satisfaction.

Managed customer complaints through a query register, identifying root causes and implementing corrective actions to prevent recurrence and improve service quality.

Provided tailored products and services through optimal channels, ensuring effective and efficient fulfillment of diverse customer needs.

Delivered a consistent, differentiated customer experience through holistic needs analysis and consultation for key clients in portfolio management.

Maintained frequent communication with clients, providing concise and complete portfolio valuations and guidance to foster trust and transparency.

Served as a trusted problem-solver, guiding clients in identifying investment criteria and addressing concerns to facilitate decision-making.

Ensured strict compliance with all processes and procedures expected of staff interacting with customers, upholding operational integrity.

Advised customers on a wide range of financial services, empowering them to make informed decisions.

Efficiently handled and resolved customer complaints, ensuring timely and satisfactory outcomes.

Engaged customers on banking products and services, driving adoption and usage.

Successfully approached and onboarded new customers, expanding the client base.

Collaborated effectively with cross-functional teams to ensure seamless support and service delivery, fostering a positive and proactive work culture.

Served as the central point for resolution and escalation of complex service issues, providing critical support for daily treasury operations.

Assumed full ownership of problem resolution and escalation, consistently achieving timely and effective solutions that minimized client impact.

Identified and addressed critical product and service gaps, leveraging Treasury Services product capabilities to enhance offerings and drive efficiency.

Analyzed client behavior and market trends, proposing and implementing service efficiencies that improved overall customer experience.

Ensured client compliance with risk policies and educated clients on new legal, regulatory, and cyber changes, safeguarding both client and bank interests.

Managed direct relationships with key clients and internal service providers, effectively resolving issues and fostering strong partnerships.

Provided high-level guidance and mentorship to the customer experience team, ensuring consistent achievement of client satisfaction targets and exceeding service level agreements.

Provided comprehensive introductory information to prospective and new customers, facilitating smooth onboarding.

Ensured high customer satisfaction by addressing concerns and confirming ongoing product/service satisfaction, contributing to positive client relationships.

Educated patrons on additional products and services, identifying potential benefits and driving engagement.

Determined and implemented the quickest, most effective methods for addressing client inquiries, enhancing service efficiency.

Effectively escalated complex queries and concerns when necessary, ensuring timely resolution.

Troubleshot common issues with products and services, providing timely and effective resolutions.

Collaborated with Customer Service Representatives (CSRs) and other departments to find appropriate solutions to customer problems, fostering a team-oriented approach.

**Brand Strategy & Consistency:**

Maintained and enforced brand guidelines across all platforms and materials, ensuring consistent messaging and brand integrity.

Ensured all communications aligned with organizational brand values and objectives, strengthening brand identity.

Monitored brand health and market perception to inform strategic communication initiatives.

**Content Development & Storytelling:**

Created compelling written and visual content for diverse channels, including website, social media, press releases, and internal communications.

Translated complex information into clear, engaging, and brand-aligned messages for various audiences.

**Internal Communications:**

Facilitated effective information flow within the organization, ensuring employees were informed and engaged.

Supported leadership in communicating key initiatives and updates to internal stakeholders.

**External Communications & PR:**

Managed public relations efforts and media relations to enhance the organization's public image.

Developed and disseminated external messages to key audiences, including customers, partners, and media.

**Stakeholder Engagement:**

Built and maintained positive relationships with internal and external stakeholders, fostering collaboration and trust.

Ensured consistent and tailored communication for different audience segments, optimizing message reception.

**Reporting & Analysis:**

Tracked and evaluated the effectiveness of communication and branding initiatives, providing data-driven insights.

Provided insights and recommendations for continuous improvement of communication strategies.